Frequently asked questions
Do you provide design or engineering services?
No. Red To Black provides drafting services only. The customer supplies or approves design intent, dimensions, materials, specifications, tolerances and other technical information. We do not determine engineering suitability or provide design validation, calculations, certification or engineering approval.
Can you prepare a new drawing from my sketch?
Yes, we can prepare manufacturing, shop and fabrication drawings from customer-supplied or customer-approved design information. Your sketch must be supported by the dimensions, materials, specifications, tolerances and instructions needed for the agreed scope. Missing information is clarified with you rather than independently decided by RTB.
What qualifies for the Free Pilot?
A suitable new customer’s straightforward update to one existing drawing, with editable source files and clear approved markup. It is subject to review, capacity and agreed scope. A submission is not automatic acceptance. If the work falls outside the pilot, we can offer a fixed-price quote before starting.
What do I need to send?
For updates: the existing drawing, editable DWG where available and approved markup. For new drawings: your supplied or approved design information. Include relevant references, XREFs, fonts, templates, plot styles and customer drafting standards. Attach drawing files, markup and relevant standards or references through the quote or Free Pilot form. The combined attachment limit is 100 MB per request. For larger quote packages, provide a secure download link or request a secure RTB upload link in the form. For the Free Pilot, select the secure-transfer request option shown when files exceed the limit. RTB will arrange the transfer before reviewing the files.
How long does a job take?
Typical small jobs may take 2–3 business days, subject to current capacity and the scope. Your delivery date is confirmed in the quote or pilot scope confirmation. Larger packages are planned in agreed batches.
When do I pay?
For new and small customers, the default is payment in full after accepting the quote and before drafting starts. Approved PO, credit or milestone terms may be agreed for larger or established customers. An accepted Free Pilot has no charge.
What if the markup is unclear or something changes?
We ask for clarification before proceeding with affected work. New instructions or requirements may need an agreed scope variation. Confirmed RTB drafting errors are corrected without additional charge.